BacanaPlay Support

Support Services

BacanaPlay Casino strives to ensure that all players whether new customers or regulars have a smooth gaming experience during their time at the casino. However, it does happen that sometimes, players may run into problems. On some occasions, however, some players may simply want to proffer some suggestions which they think will go a long way in making BacanaPlay Casino a great online casino. In such instances, players will need to contact the casino customer support agents to seek the necessary help or to share their opinion. This online gambling house acknowledges this and as such, the casino has put in place Bacana Play casino support platforms. Namely, these platforms are as follows:

  • Email: Firstly, players have the room to contact the friendly and professional customer care team via email. The email address is
  • Phone: For a quicker response, players can also talk to the casino customer support agents at any time of the day or night via a Bacana Play support number. The number to dial is +1 647 724 4691.
  • Chat: Alternatively, for a quicker response, players can log in to their casino accounts and hit the Live Chat Feature to chat with a representative agent. The Bacana Play  Live Chat Feature is available between 06:00 to 00:00.

Safety and Security

BacanaPlay Casino is a safe, trustworthy and secure online gambling house which is licensed by the Malta Gaming Authority. The license protects players in all jurisdictions. The casino’s license number is MGA/CRP/171/2009/01 and it was issued on 1 August 2018. The casino protects player data and all financial transactions using the industry-standard TLS 1.2, ECDHE_RSA with X25519, and AES_128_GCM.


While the player may use any of the above customer support platforms to seek help, at times, the player is advised to first visit the FAQ section to see if the Bacana Play help s/he is in need of is not already provided. BacanaPlay Casino’s FAQ questions provide a wide variety of the most commonly asked questions together with detailed answers. Some of the questions that players will find in the FAQ section include:

I forgot my password! What should I do?

No need to worry if you forget your password. For security reasons, the casino does not keep your password. As such, you will need to create a new one by clicking the ‘Forgot your Password’ button which is found underneath the box asking for your password. After hitting the button, the player is asked to provide the secret answer s/he provided when signing up. If the provided answer is correct, the player starts the process of changing the password.

How long will it take to receive my withdrawal?

Understanding that players prefer fast withdrawal processing time, BacanaPlay Casino supports lightning withdrawals which means funds reflect in the player’s account within 24 hours after withdrawal request. This may be prolonged for first-time withdrawals owing to compliance requirements and verification. For a complete timetable of when you should expect to see funds in your account depending on the payment method used, the player has to visit the Withdraw section of the Cashier or the terms and conditions page.